Reliable Water Matters

A Pioneering Strategy of Monitoring and Resolution

Broken pumps are broken promises.

Every good thing made possible by access to safe water depends on it being available every day - year after year. Sadly, the promise of safe water has been broken many times in the past and even still today, by otherwise well intentioned groups. Faulty and abandoned pumps are almost expected in places like Kenya, Sierra Leone and Uganda.

This must change.

The Water Project has always taken pride in being one of the first to report transparently about your specific giving impact through photos, project descriptions, stories, maps and follow-up updates. Today, we continue holding ourselves and our partners to ever higher standards and values as we implement more robust monitoring and resolution commitments to ensure the promise of water keeps flowing for every community we serve.

Count what counts. How many people are we helping today?

For years, water organizations have advertised their impact based on a number of projects installed. That's a fine metric of success... for one day in time. But, what matters to a family in Kenya and to us, is whether water is flowing today.

So, we count what counts. We are not satisfied to say we are responsible for 1,000 projects in total unless we are truly responsible for 1,000 projects today - and that means ensuring they work. When we consider true impact, this is what counts.

Pioneering Monitoring and Resolution

We're taking a bold step toward provable, reliable water. When a pump breaks down, or a tank runs dry, we want it fixed, regardless of whether a community is accustomed to the latest failure.

For all of our work, past and present, we're employing new monitoring technology, training maintenance teams, and setting aside repair funding to resolve problems! We will not accept failing projects as the norm.

Be a part of this revolution with us.

A Bold Commitment
Provable, Reliable Access

  • Smart-phone Based Tools
  • Public Monitoring Data
  • Additional Maintenance Teams
  • Resolving Problems with 5+ Years Guaranteed Repair Funding

Every Water Point

All Our Water Projects are Backed by The Water Promise

It all begins with a community water project which impacts lives and unlocks potential. But life is not always that simple. Wells can break down or go dry. Water tables can fall. And because serving people matters more than the number of project points on a map, our most worthy investments must result in provable, reliable water access over time. The Water Promise is our guarantee that water keeps flowing.


Enabled by Technology

Simple and Sophisticated

We collect data from our past projects through local teams equipped with smart phones. Purpose built software enables us to collect and evaluate the information in near real-time. Then, we act to fix problems — because monitoring is useless without resolution.

With this tech, when something goes wrong, a repair team is alerted automatically to get water flowing again.


Focused on Reliability

Keeping The Promise of Water Flowing

A water point can only unlock human potential when it's safe, clean and reliable. The Water Promise employs teams of local mechanics to resolve any problems we uncover during routine monitoring or when a community reports an issue. Building and improving supply chain, learning from trends, and keeping water flowing builds trust and resiliance in the communities we serve together.


Proven on Your Dashboard

Your Impact on This Screen

Like all our data, we’re making all of this 100% public. You can view the status of your project report (and all our water projects) at any time. Data is uploaded as we receive it so you can track functionality along with us. We’ll use the data to ensure quicker maintenance and reliable water service.

Stand together with The Water Project and the communities we serve through all our challenges and triumphs! 100% Transparency. 100% Accountability.

Join our community of world-changers

Make The Water Promise Today.

This commitment is bold. We respect our partners for having the integrity to forge ahead with us because nothing is more important to The Water Project than stewarding relationships and keeping water flowing over time.

Join now and be a part of this game-changing innovation with us! Count what counts.


Make the Water Promise

Your monthly gifts keep water flowing for communities. With your investment, we fund local repair teams to assist communities with basic maintenance of their wells as they build up a financial reserve of their own to cover these expenses. Your ongoing support means the good we provide on day one of a project continues for years and years.